Yuhsi Takahashi

"Aporto una gran experiencia en la creación y dirección de equipos multifuncionales de alto rendimiento para superar los objetivos comerciales. Con un enfoque en el éxito del cliente y la excelencia operativa, me destaco por impulsar iniciativas estratégicas que se alinean con los objetivos comerciales"."

Customer Success Manager

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Educación
Experiencia
Capacidades
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Objetivo

Asegurar una posición de liderazgo dinámica donde pueda aprovechar mi experiencia en resolución creativa de problemas, pensamiento crítico, gestión eficiente y supervisión estratégica para impulsar la eficiencia operativa, y simultáneamente optimizar la utilización de recursos en una empresa líder de su industria.

Propuesta de valor

Mi enfoque de liderazgo se centra no solo en lograr resultados, sino también en fomentar una cultura de desarrollo continuo, bienestar y crecimiento profesional para los miembros de mi equipo. Me comprometo a tener un desempeño excepcional en el desarrollo en entornos dinámicos, para aprovechar mi experiencia técnica, mi visión empresarial y mis habilidades interpersonales para resolver desafíos complejos, mejorar la productividad y ofrecer resultados mensurables tanto para los clientes como para la organización.

Educación

  • North Carolina State University – NCSU
  • Agosto 2015 – Julio 2017
  • Graduado
  • GPA: 3.10
  • Especializado en Innovación de la Tecnología y Administración de Innovación
  • Universidad de las Américas – Puebla – UDLAP
  • Agosto 2000 – Julio 2002
  • Graduado
  • GPA: 3.92
  • Especialidad en Ingeniería Electrónica y Comunicaciones y Redes de Datos
  • Universidad de las Américas – Puebla – UDLAP
  • Agosto 1990 – Diciembre 1996
  • Graduado
  • GPA: 3.20

  • Especialidad en Ingeniería Electrónica y Comunicaciones y Redes de Datos

Experiencia

  • October 2020 – Current
  • RTP – Morrisville, NC
  • Execute Success Programs activities and manage Call to Action (CTA) tracking and resolution for customers
  • Work with key partners to set the vision, strategy, routes-to-market and execution steps of the success programs to be executed across the target customers in the segment and/or region. (Customers <$2M ARR)
  • Program and Project Management for 15 States in 4 regions
  • Align and collaborate with business units and enablement teams to deliver adoption strategy and success review
  • Responsible for continuous improvement of results, reporting of said results, crafting and delivering business plans
  • March 2019 – October 2020
  • RTP – Morrisville, NC
  • Team Mentor for Enterprise Networks and Catalyst Center (Cisco DNA Center)
  • Managing a team of four people to spin up new initiatives driving team efforts in alignment with business goals
  • Inspire customers to make tactical and strategic deployment decisions 
  • Collaborate with Account teams and Partners to improve customer adoption, address product concerns
  • Delivery of the strategy and roadmap to sales specialists, delivery teams, and customers
  • Drive adoption and expansion of Cisco products by highlighting feature opportunities and winning use cases
  • October 2012 – March 2019
  • RTP – Morrisville, NC
  • Team Leader and Mentor – Sr. NCE
  • Appointed Assistant Manager for the Routing and Switching – Enterprise team
  • Planned FY’14 financial year operations for the team with a budget of $350,000 USD
  • Improved productivity and team’s utilization from 8% to over 85%
  • Committed to Team Members’ Development in their Careers and Certifications
  • Leading customers in various industries, such as Healthcare, Enterprise, and Public Sector
  • January 2009 – October  2012
  • Mexico City, MEX.
  • Team Leader and Mentor – Sr. NCE
  • Team growth from 3 to 20 people in 2 years
  • Appointed Assistant Manager for the Routing and Switching, and Service Provider LATAM
  • Increased head count by 500% in three years, involving my team in new roles and responsibilities
  • Lead the SAT/Telmex project as the leading network engineer with a budget of $7 million USD
  • Initiated the Megacable project as the leading network engineer with a budget of $1 million USD
  • Coordinated accounts, deliverables and engineers across the account in Latin America
  • Managed the team in different industries such as Enterprise, Public Sector, and Service Provider
  • January 2005 – December 2008
  • Puebla, PUE. Mexico
  • Sr. Lecturer – Delivering Cisco Official Training in Spanish, English and German
  • International Lecturer: Mexico, USA, UAE, Netherlands, France, Germany, Switzerland, Spain, Greece, and Venezuela
  • Director of the Education Department as Cisco Learning Partner
  • Coordination of Training Courses, Laboratories, Lab Rentals and Troubleshooting
  • Worldwide coverage 24/7
  • Completed sales for Cisco Systems training courses for over 1 million USD annually
  • Reported Earnings of 500,000 USD a year on Labs Rentals annually
  • January 2002 – December 2007
  • Puebla, PUE. Mexico
  • Cisco Networking Academy Program Main Contact and Manager
  • Growth from 2 to 14 Local Academies registered to the UDLAP Regional Academy
  • Coordination of Continuum Education Programs for Teachers and Lecturers
  • Full time Professor for Computer Networks Courses
  • Director and Manager of the Computer Networks Laboratory
  • Coordination of equipment purchases, training calendars, laboratories tasks assignments and supervision
  • October 1998 – May 1999
  • Mexico City and Puebla, PUE. Mexico
  • Central and Southeast States
  • Achieved co-sales of over 1 million USD per year in southern and central Mexico
  • Presented solutions to customer’s high-level executives
  • Designed and coordinated solutions’ implementations for enterprise and public sector customers
  • Identified critical factors for project success and forecast product revenue per technological area
  • May 1997 – October 1998
  • Puebla, PUE. Mexico
  • Design and development of Networking for Data and Voice Networks
  • AS400 Server Management
  • Structured Cabling Design, implementation and Certification – Cat3, Cat4, Cat5 and Cat6
  • Device configuration for Ethernet, Token Ring, IPX and AppleTalk Networks
  • Achieved co-sales of over 600,000 USD per year in southern and central Mexico
  • Director of Operations of the Customer Care Center

Para lograr alcanzar mi visión las las prioridades clave, diseño estrategias con base en las necesidades y requerimientos de los clientes; lo cual resulta en flujos de trabajo altamente eficientes. Cuento con una vasta experiencia en la resolución de conflictos y situaciones críticas, lo cual me permite crear propuestas y estrategias para acelerar la implementación de las soluciones.

01
Customer-Centric Strategy Development:

Regularly gather and analyze customer feedback to design and refine strategies that directly address their needs, ensuring alignment between customer requirements and operational goals.

02
Lean Workflow Optimization:

Implement lean management principles to streamline processes, reduce waste, and enhance workflow efficiency, driving both cost reduction and increased productivity.

03
Team Empowerment & Development:

Foster a growth-oriented culture by mentoring team members, providing continuous learning opportunities, and promoting well-being to cultivate high-performing, engaged teams.

04
Data-Driven Decision-Making:

Utilize data analytics and critical thinking to guide strategic decisions, ensuring that operations are optimized, resources are allocated efficiently, and profitability is consistently enhanced.

Capacidades

Pasatiempos

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