Yuhsi Takahashi​

Customer Success Manager

Network Solutions Architect

“I bring a wealth of experience in building and leading high-performing, cross-functional teams to exceed business objectives. With a focus on customer success and operational excellence, I excel in driving strategic initiatives that align with business goals.”​

Envelope Linkedin Globe
Education
Experience
Skills
Hobbies
Customer Success Resume - PDF
Solutions Architect Resume - PDF
Schedule a call with me

Value Offer

My leadership approach emphasizes not only achieving results but also fostering a culture of continuous development, wellness, and career growth for my team members. I thrive in dynamic environments, leveraging my technical expertise, business acumen, and interpersonal skills to solve complex challenges, improve productivity, and deliver measurable outcomes for both clients and the organization.

Technical Skills

Enterprise Networks
Data Center
Network Security
Cloud Computing (AWS,)
PMP, Agile, SFDC

Customer Engagement

Exceptional negotiation skills and the ability to engage and connect with clients to help increase customer engagement and boost service sales significantly.

Leadership and Mentoring Skills

As a technical leader, I mentor junior engineers and boost team productivity, ensuring team's success and growth.

Business Skills

Business Development
Programs Development
Customer Success Management
Strategic Planning/br> Value Delivery

Program Management Skills​

Product Development
Product Management
Product Roadmap
Product Knowledge
Roadmap Development

Operational Efficiency

An expert in optimizing efficiency and data structures, I solve complex technical issues with effective, innovative solutions.

Experience

  • October 2020 – November 2024
  • RTP – Morrisville, NC
  • Execute Success Programs activities and manage Call to Action (CTA) tracking and resolution for customers
  • Work with key partners to set the vision, strategy, routes-to-market and execution steps of the success programs to be executed across the target customers in the segment and/or region. (Customers <$2M ARR)
  • Program and Project Management for 15 States in 4 regions
  • Align and collaborate with business units and enablement teams to deliver adoption strategy and success review
  • Responsible for continuous improvement of results, reporting of said results, crafting and delivering business plans
  • Increased customer engagement by 40% and improved Customer Satisfaction (CSAT) to 4.3 with success strategies
    Designed customer lifecycle programs to drive retention, upsell opportunities, and product adoption
    Delivered high-impact events like webinars and partner summits, strengthening client relationships
    Developed scalable success frameworks, boosting service sales by 25-40%
    Provided actionable insights through data-driven reporting, aligning solutions with customer goals
    Drove 50% adoption growth through targeted knowledge transfer sessions and workshops
  •  
  • March 2019 – October 2020
  • RTP – Morrisville, NC
  • Team Mentor for Enterprise Networks and Catalyst Center (Cisco DNA Center)
  • Managing a team of four people to spin up new initiatives driving team efforts in alignment with business goals
  • Inspire customers to make tactical and strategic deployment decisions 
  • Collaborate with Account teams and Partners to improve customer adoption, address product concerns
  • Delivery of the strategy and roadmap to sales specialists, delivery teams, and customers
  • Drive adoption and expansion of Cisco products by highlighting feature opportunities and winning use cases
  • October 2012 – March 2019
  • RTP – Morrisville, NC
  • Team Leader and Mentor – Sr. NCE
  • Appointed Assistant Manager for the Routing and Switching – Enterprise team
  • Planned FY’14 financial year operations for the team with a budget of $350,000 USD
  • Improved productivity and team’s utilization from 8% to over 85%
  • Committed to Team Members’ Development in their Careers and Certifications
  • Leading customers in various industries, such as Healthcare, Enterprise, and Public Sector
  • January 2009 – October  2012
  • Mexico City, MEX.
  • Team Leader and Mentor – Sr. NCE
  • Team growth from 3 to 20 people in 2 years
  • Appointed Assistant Manager for the Routing and Switching, and Service Provider LATAM
  • Increased head count by 500% in three years, involving my team in new roles and responsibilities
  • Lead the SAT/Telmex project as the leading network engineer with a budget of $7 million USD
  • Initiated the Megacable project as the leading network engineer with a budget of $1 million USD
  • Coordinated accounts, deliverables and engineers across the account in Latin America
  • Managed the team in different industries such as Enterprise, Public Sector, and Service Provider
  • January 2005 – December 2008
  • Puebla, PUE. Mexico
  • Sr. Lecturer – Delivering Cisco Official Training in Spanish, English and German
  • International Lecturer: Mexico, USA, UAE, Netherlands, France, Germany, Switzerland, Spain, Greece, and Venezuela
  • Director of the Education Department as Cisco Learning Partner
  • Coordination of Training Courses, Laboratories, Lab Rentals and Troubleshooting
  • Worldwide coverage 24/7
  • Completed sales for Cisco Systems training courses for over 1 million USD annually
  • Reported Earnings of 500,000 USD a year on Labs Rentals annually
  • January 2002 – December 2007
  • Puebla, PUE. Mexico
  • Cisco Networking Academy Program Main Contact and Manager
  • Growth from 2 to 14 Local Academies registered to the UDLAP Regional Academy
  • Coordination of Continuum Education Programs for Teachers and Lecturers
  • Full time Professor for Computer Networks Courses
  • Director and Manager of the Computer Networks Laboratory
  • Coordination of equipment purchases, training calendars, laboratories tasks assignments and supervision
  • October 1998 – May 1999
  • Mexico City and Puebla, PUE. Mexico
  • Central and Southeast States
  • Achieved co-sales of over 1 million USD per year in southern and central Mexico
  • Presented solutions to customer’s high-level executives
  • Designed and coordinated solutions’ implementations for enterprise and public sector customers
  • Identified critical factors for project success and forecast product revenue per technological area
  • May 1997 – October 1998
  • Puebla, PUE. Mexico
  • Design and development of Networking for Data and Voice Networks
  • AS400 Server Management
  • Structured Cabling Design, implementation and Certification – Cat3, Cat4, Cat5 and Cat6
  • Device configuration for Ethernet, Token Ring, IPX and AppleTalk Networks
  • Achieved co-sales of over 600,000 USD per year in southern and central Mexico
  • Director of Operations of the Customer Care Center

Education

  • North Carolina State University – NCSU
  • Focused on Technology Innovation and Innovation Management
  • Universidad de las Américas – Puebla – UDLAP

  • Specialty in Computer Networks

  • Universidad de las Américas – Puebla – UDLAP

  • Specialty in Electronics and Communications and Computer Networks

In order to achieve my vision and address key priorities, I design strategies to enable actions based on customers' needs and requirements, resulting in highly efficient workflows.

01
Customer-Centric Strategy Development:

Regularly gather and analyze customer feedback to design and refine strategies that directly address their needs, ensuring alignment between customer requirements and operational goals.

02
Lean Workflow MAnagement & Optimization:

Implement lean management principles to streamline processes, reduce waste, and enhance workflow efficiency, driving both cost reduction and increased productivity.

03
Team Empowerment & Development:

Foster a growth-oriented culture by mentoring team members, providing continuous learning opportunities, and promoting well-being to cultivate high-performing, engaged teams.

04
Data-Driven Decision-Making:

Utilize data analytics and critical thinking to guide strategic decisions, ensuring that operations are optimized, resources are allocated efficiently, and profitability is consistently enhanced.

Additional Skills

Hobbies

Scroll to Top